How can we help you?
We want to help you find an answer to your question. If you need any help, but couldn't see it here please call us on 07414591557 or email us catchus@fabulousfish.co.uk and we will certainly help where we can.
Our delivery service works by following the steps below:
- At the checkout select Shipping address or leave 'Same as Billing'.
- Choose your Shipment method.
- Choose your desired Delivery date. If you change your delivery date your shipping information will be updated.
- Enter any notes or special requests re order and delivery.
Complete your order and your Fabulous Fish will be on its way.
We send everything as next-day delivery. However, we cannot guarantee this delivery date as this is reliant on the courier.
99% of our deliveries make it on time, however there are very rare occasions where your order might arrive the following day.
All our seafood is packed to stay fresh and cold in transit for up to 48 hours. This means that on the rare occasions a delivery is delayed the contents would still be protected.
We cannot provide refunds or replacements for delayed deliveries unless the quality of the product has been compromised. The maximum amount of time an order would be delayed is 24 hours.
If your seafood is for a special occasion, we highly-recommend requesting delivery for the day before - just in case there are any courier issues. As explained above, the freshness of the seafood will not be affected.
All products shipped Frozen should be used on day of arrival.
| Basket Value | UK Mainland | Remote Areas* | Northern Ireland |
|---|---|---|---|
| Under £50 | £10 | Delivery not Available | Delivery not Available |
| £50-69.99 | £5.99 | Delivery not Available | Delivery not Available |
| £70-99.99 | FREE | Delivery not Available | Delivery not Available |
| £100 and above | FREE | Delivery not Available | Delivery not Available |
*See 'Where do you deliver' for a full list of postcodes.
The Following postcodes are subject to a 50p Congestion Charge surcharge by our courier partner EC1, EC2, EC3, EC4, SE1, SW1, W1, WC1, WC2
Our courier operates overnight for your next day delivery. Fresh seafood ordered will be delivered to your door on the day you have chosen on the checkout page - home delivery within 48 hours across the UK.
Some Scottish postcodes are subject to a two day delivery service. Please contact us for clarification.
We are partnered with ParcelForce for your deliveries and your delivery should take place between 0800 - 2000hrs.
You can order any time you want for delivery on the day after you order or the desired delivery date. For example if you order Monday your nearest delivery day would be Wednesday.
No Fish delivered on Monday and Tuesday.
| Order Day | Earliest Delivery Day |
|---|---|
| Monday before 10pm | Wednesday |
| Tuesday before 10pm | Thursday |
| Wednesday before 10pm | Friday |
| Thursday before 10pm | Saturday |
| Friday before 10pm | Sunday or Wednesday |
| Saturday and Sunday | Wednesday |
Please note that during busy periods or calendar events, we reserve the right to close our delivery slots early.
Christmas 2023 - our delivery slots and Free click and collect service will finish on Wednesday 20th December 2023
Yes, and it's FREE on orders over £50, as long as your order is placed before Friday. These slots may be subject to limited availability.
Yes, and it's FREE on orders over £50, as long as your order is placed before Saturday. These slots may be subject to limited availability.
Your fish order is kept cool in transit because we use a one-piece foil insulated cardboard box, and your fish is packed along with specially designed ice packs.
The insulated cardboard box is leak-proof and sturdy. It keeps the inside cool. Our ice packs are made with a water-based gel, which is frozen and packed with the fish. This will keep the fish at the correct temperature for up to 48 hours. When the ice does melt, it stays as a gel, which prevents the delivery becoming wet.
Disposing of Boxes & Ice Packs
Cardboard Box
Remove the foil lining from the cardboard box and put into the general waste. The box can then be recycled. Alternatively, the foil can be re-used for things such as insulation.
Ice Packs
The ice packs within your order contain a food safe gel which can be easily disposed of by cutting the edge off the pack and pouring into the sink. The pack can then be disposed of in your general waste. If preferred, you can dispose of the full ice pack in general waste. Alternatively, these are great to re-use. Just pop them into your freezer and use when required!
All products shipped Frozen should be used on day of arrival.
Best Method - In the fridge on kitchen towel
Remove the packaging, place the fillet on a suitable plate with a couple of sheets of kitchen towel underneath, cover with cling film and leave in the fridge for 12-24 hours until fully defrosted. This method protects the fish, draws away any excess moisture from the flesh and ensures the quality.
In the fridge in vac pack
You can also defrost the fish in its packaging with fair results. In this case cut off just one corner of the pack and position it so that the water can drip out of the hole you’ve just made into a bowl.
Under a cold tap
If you are in a hurry, keep the fish in its packaging and run it under COLD (never warm!) water. It’s important to leave the packaging on and check there are no holes. If the water comes into direct contact with the flesh it will rinse out quality and flavour.
In Microwave
Remove all packaging, use the defrost function and proceed very cautiously, inspecting after every, say, 60 seconds.. Be very careful not to start cooking the fish.
The Fabulous Fish Company's deliveries are made by its courier partners (up to 2 working days).
We will deliver our products in specially designed cardboard boxes to anywhere in the mainland UK. The selected courier collects the completed orders from The Fabulous Fish Company and delivers them directly to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. The selected courier may deliver the package to a neighbouring house either two doors up or down from the delivery address. Full instructions for collection are posted on the instruction card at the delivery address. If it is not possible to deliver the package on the day of delivery the courier company will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to The Fabulous Fish Company. In the case for ParcelForce the parcels are attempted on day 1 and if delivery fails, delivery will be attempted the next day
The Fabulous Fish Company delivers seafood to all UK postal codes with the following exceptions – The Highlands and islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21. Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly.
Unfortunately we cannot deliver to The Channel Islands, the Republic of Ireland or mainland Europe.
You can select your delivery date up to 8 weeks in advance
